Request Medical Records

Please use the following process for requesting your medical records.

Request for Medical Record Copies

It is required by law to obtain your permission before releasing any copies of your medical record.

Copies of medical records that are sent directly to health care providers will be provided at no charge. A fee may be applied for all other requests. OrthoIndy utilizes GRM Document Management (GRM) company as our Medical Records outsourcing vendor.

If you wish to receive a copy of your medical records or check on the status of a previously submitted request:

Complete the Request for Medical Records request located on the GRM Release of Information Portal.

GRM Release of Information
Request for Medical Records: https://roi.visualvault.com
Phone: 317.803.9715
Fax: 317.454.8573

Request for Same Day Medical Record Copies

For same day retrieval of records or images, visit our Northwest office (only) to fill out the Request for Medical Records authorization.

OrthoIndy Northwest
8450 Northwest Blvd.
Indianapolis, IN 46278

OrthoIndy’s Health Information Management team can be reached at 317.802.2459, Monday through Friday from 8 a.m. to 5 p.m. Please remember to contact GRM directly for any Medical Record requests or status updates.