OrthoIndy and OrthoIndy Hospital’s Nondiscrimination Policy

OrthoIndy and OrthoIndy Hospital (collectively “OrthoIndy”) comply with applicable Federal civil rights laws, namely, Section 1557 of the Affordable Care Act (42 U.S.C. § 18116) and its implementing regulations at 45 C.F.R. pt. 92, issued by the U.S. Department of Health and Human Services (collectively “Section 1557”). OrthoIndy does not discriminate, excludeor treat people differently on the basis of race, color, national origin, age, disability or sex as defined under Section 1557.

OrthoIndy Provides

Free aids and services to people with disabilities to communicate effectively with OrthoIndy staff, such as:

  • Qualified sign language interpreters;
  • Written information in other formats (large print, audio, accessible electronic formats, other formats);
  • Qualified interpreters;
  • Information written in other languages; and
  • Free language services to people whose primary language is not English for the following:
    • Spanish
    • Chinese
    • German
    • Pennsylvania Dutch
    • Burmese
    • Arabic
    • Korean
    • Vietnamese
    • French
    • Japanese
    • Dutch
    • Tagalog
    • Russian
    • Panjabi
    • Hindi

To arrange for the provision of these services, contact any registration area.

Grievances

OrthoIndy has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557, including discrimination on the basis of race, color, national origin, sex, age or disability in certain health programs and activities.

If you believe that OrthoIndy has failed to provide the above language services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with OrthoIndy’s Section 1557 Risk Manager.

Risk Manager
8450 Northwest Blvd.
Indianapolis, IN 46278
Phone: 317.802.2441
complaints@orthoindy.com

OrthoIndy shall not retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.

Grievance Procedure

Grievances must be submitted to the Section 1557 Grievance Coordinator within (60 days) of the date the person filing the grievance becomes aware of the alleged discriminatory action.

A complaint must be in writing, containing the name and address of the person filing it and state the problem or action alleged to be discriminatory and the remedy or relief sought.

The Section 1557 Coordinator (or her/his designee) shall conduct a thorough, but informal, investigation of the complaint, allowing all interested persons an opportunity to submit evidence relevant to the complaint. The Section 1557 Coordinator will maintain the files and records of OrthoIndy relating to such grievances. To the extent possible, and in accordance with applicable law, the Section 1557 Coordinator will take appropriate steps to preserve the confidentiality of files and records relating to grievances and will share them only with those who have a need to know.

The Section 1557 Coordinator will issue a written decision on the grievance, based on a preponderance of the evidence, no later than 30 days after its filing, including a notice to the complainant of their right to pursue further administrative or legal remedies.

The person filing the grievance may appeal the decision of the Section 1557 Coordinator by writing to the Chief Executive Officer at 8450 Northwest Boulevard, Indianapolis, IN 46250 within 15 days of receiving the Section 1557 Coordinator’s decision. The Chief Executive Officer shall issue a written decision in response to the appeal no later than 30 days after its filing.

The availability and use of this grievance procedure does not prevent a person from pursuing other legal or administrative remedies, including filing a complaint of discrimination on the basis of race, color, national origin, sex, age or disability in court or with the U.S. Department of Health and Human Services, Office for Civil Rights. A person can file a complaint of discrimination electronically through the Office for Civil Rights Complaint Portal, which is available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.

Or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1.800.368.1019, 1.800.537.7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. Such complaints must be filed within 180 days of the date of the alleged discrimination.

OrthoIndy will make appropriate arrangements to ensure that individuals with disabilities and individuals whose primary language is not English are provided auxiliary aids and services or language assistance services, respectively, if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing qualified interpreters, providing taped cassettes of material for individuals with low vision, or assuring a barrier-free location for the proceedings. The Section 1557 Coordinator will be responsible for such arrangements.